Customer Success Manager, BoxLock Inc.

About BoxLock:

BoxLock’s inventory, access and security solutions integrate into existing systems to help businesses make their supply chain more efficient, accountable and reliable.

About the Role:

We're looking for a self-starter with excellent communication skills and a desire to help others to join our team. The startup world is fast-paced, and we need someone nimble and able to adapt to our customers' ever-changing needs. A strong technical background is a plus, but more importantly, a desire to learn the ins and out of BoxLock and a passion for keeping our customers happy. You will also assist in tracking trends and bugs, updating and maintaining our extensive knowledge base of help articles, and providing feedback to drive the development of the BoxLock customer experience.


Requirements:

  • Proven exceptional technical support and/or customer service experience

  • An ability to empathize with users and convey confidence through written and verbal interactions

  • Excellent writing skills and effective communicator with attention to detail

  • Resilient and adaptable to a dynamically changing product and industry

  • Understanding of NPS and CSAT with a passion for delivering a world-class customer service experience

Responsibilities:

  • Effectively answer users' questions regarding BoxLock through live chat, email, and phone channels

  • Identify problems, troubleshoot issues, and determine the appropriate course of action for user requests

  • Recognize and analyze trends in users' concerns with the product/mobile app and communicate them with the team

  • Maintain, update, and create knowledge base articles on our Help page

  • Partner and collaborate with team members on strategic projects

Is this you? Apply here:


Please, no recruiters.